Field incoming problem tickets from end users to resolve application and software issues within Oracle E-Business Suite and other software applications used.

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue using task tracker system.

• Escalate and work with Internal Oracle team and/or third-party support as needed.

• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Communicate application problems and issues to key stakeholders, including management, development teams, and end users.

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Identify and learn appropriate software applications used and supported by the organization.

• Maintain knowledge bases and frequently asked questions resources on to assist in problem resolution.

• Perform testing and validation of applications during preventative maintenance, including the installation of service packs, patches, and software upgrades.

• Perform other duties as requested by management.

• 3+ years of experience after graduation in development, architecting and implementing Oracle EBS modules

• Proficient in all modules involved in Order-to-Cash (OM, Advanced Pricing, Shipping, WMS, Inventory, AR, Costing, XLA, GL), Procure-to-Pay (Purchasing, Inventory, WMS, AP, Costing, XLA, GL) or Forecast to Manufacture processes (WIP, Costing, XLA, Inventory) and Financials (FA, CM, GL)

• Technical Expertise on Oracle Open Interfaces/API s for the different Modules within all EBS Modules

• Technical Expertise on different tools/programming languages such as PL/SQL, Forms, Reports, Workflow Builder, Java, APEX

• Experience in applying Service-Oriented Architecture to solutions

• Extensive knowledge and experience in using and applying API, OAF,. NET and XML based solutions