| Job Title: |
|
Assistant Manager Customer Care |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
|
Quetta |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 14, 2021 |
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| Job Description: |
- Handle walk-in customer queries / complaints and ensure timely resolution of their complaints.
- Handle all HFC (Hold for collection) shipments and coordinate with Operations department to ensure smooth delivery over the center.
- Liaise with multiple stakeholders to address issues pertaining to undelivered shipments / pending cases, raised by walk-in customers.
- Ensure follow-up on complaints / pending cases and update their remarks in CRM when and as required.
- Responsible for closing the loop of complaints to save customer experience.
- Preparation of daily activity report of Customer Facilitation Center and its submission to the line manager.
- Understand and implement the customer care policies & procedures in practice and spirit.
- Maintaining professionalism at all times and dealing customers empathetically, for a better customer experience.
Job Requirement:
- Presentable personality with Good communication skills
- Knowledge of Courier & Logistics Industry
- Customer centricity
- Problem-Solving Skills
- Proficiency in MS-Office
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