The responsibility of the Operations Manager is to plan, direct and coordinate all organization’s operations with continuous communication to ensure deadlines are met.

• He will be responsible for improving performance, productivity, efficiency, and profitability through the implementation of effective methods and strategies, and maintains a high-quality standard of product production and delivery.
• Serve as a company representative on regulatory issues.
• Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.
• Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

Key Responsibilities:

• Ensure and maintain a proper discipline and work environment relating to the company’s conduct of business conduct
• Strong Client Coordination
• Forecasting, planning, and overseeing the timely and accurate implementation of contact center management strategies to ensure achievement of overall business goals through sustained target achievement of all clients and internal KPI’s
• Planning and implementing motivational activities while keeping budget constraints in view
• Should be able to align business and people strategy
• Provide the leadership required for the successful completion of projects assigned to the Consumer services team
• Preferably Graduate Mechanical Engineer.
• Strong leadership and organizational skills
• Strong communication & analytical Skills
• Teamwork, discipline, and time management
• Strong problem-solving skills