Customer Support Executive  
TSL (Pvt.) Ltd.   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   4
Job Location:   Karachi
Gender:   Female
Age:   22 to 35 years
Minimum Education:   Bachelors
Degree Title:   BBA (Marketing)
Career Level:   Entry Level
Minimum Experience:   1 Year
Apply By:   May 20, 2019
Job Description:

is hiring ‘Customer Support Executive’ for an international hotel chain. The job requires visiting corporate clients, handling back office operations, customer services & other correspondences. Candidates from IBA, Cbm, Szabist, IoBM' having excellent communication and proficient in MS Excel, Word & Power point are encouraged to apply.

  • Answers customer inquiries/communications as required
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Resolve client’s problems by active listening and response.
  • Works with the organization’s regional offices to resolve problems facilitate solutions and enhance customer service offerings.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Maintain excel sheet for all issues listed.
  • Maintain Daily Call Log.
  • Able to visit coporate clients.

Company Information
Company Name:  TSL (Pvt.) Ltd.
Company Description:

Travel Solutions (formerly Galileo Pakistan) was formed as a partnership between Galileo Emirates and ABM Data Systems, it became a private limited company in Pakistan in August 1997. Travel Solutions is the only independent and impartial GDS in the country because it doesn't have any direct links or ownership with any travel group or airline. It started its operation with a workforce of only 7 people and was limited to the largest city of the country, Karachi. Its professional approach, state-of-the-art product range, multiple and economical connectivity options, user friendliness and graphical interface made it very popular in the country. Travel Solutions rapidly spread its wings towards the north, establishing an office in Islamabad in 1998 and in Lahore 1999. Travel Solutions has now has now more than 130 staff and has offices in 7 cities i.e. Karachi, Lahore, Islamabad, Peshawar, Faisalabad, Multan and Sialkot. It now serves more than 35 cities nation-wide. Travel Solutions structure is simple, but efficient and effective. Three regional offices in Karachi, Lahore and Islamabad have help desk facilities where travel agents can call in and obtain the answers to their questions. Travel Solutions is also providing online help desk facilities through various web messengers for clients in remote areas. Training facilities in each city are equipped with all the necessary equipment to ensure that training sessions are comfortable and enjoyable. Travel Solutions trainers are highly experienced, transferring to their clients their wealth of knowledge acquired after years of experience in the travel trade. With sales, marketing, technical and vendor support departments, Travel Solutions is the leading company in the Travel Trade.

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